colour, considered · made in indiafree shipping · all of indiapigment built for indian skincruelty-free · fda-approveddermatologically testedshades that pull their weightparaben-free · phthalate-freecash on delivery availablewearable colour · all-day finishmade by women, for everyonecolour, considered · made in indiafree shipping · all of indiapigment built for indian skincruelty-free · fda-approveddermatologically testedshades that pull their weightparaben-free · phthalate-freecash on delivery availablewearable colour · all-day finishmade by women, for everyone
skip to content
refunds

refund policy

Cosmetics are personal-care items. To keep every product hygienic for the next customer, we don’t accept opened or used returns. We do replace anything that arrives damaged.

damaged on arrival

If your order shows up damaged or with missing parts, email care@metabu.in within 48 business hours of delivery. Please attach an unboxing video and a clear photo of the damaged item — we need both to validate the claim with our courier partner.

Once we verify the claim we’ll arrange a free replacement. The full process — verification, pickup, and dispatch of the replacement — takes 7–21 business days.

opened or used products

We can’t accept returns or refunds on cosmetic products that have been opened, used, or have broken safety seals. This protects every customer’s health and keeps our supply chain clean.

refund routing

  • Prepaid orders (card, UPI, net-banking, wallet) — refunded to the original payment method. Bank reflection time depends on your provider, usually 5–7 business days.
  • Cash on delivery — refunded as Metabu store credit, valid on any future order.

cancellations

You can cancel an order any time before it ships by replying to your order confirmation or messaging us on WhatsApp. Once shipped, cancellation isn’t possible — but the damaged-on-arrival policy above still applies if anything goes wrong in transit.

exclusions

Damage caused by misuse, mishandling, or storage in extreme heat is not covered. Promotional gifts and store-credit purchases are non-refundable.

need help

Real humans, fast replies. Email care@metabu.in or WhatsApp +91 95860 00254.